Get in Touch With Us

If you have a question about one of our reviews, spotted something that needs updating, or want to tell us how your own research compares, this page explains how to get hold of us and what happens once you do.

The Best Way to Reach Our Team

Email is the most reliable route to us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to stand in for a proper answer.

It helps if you mention what your message is about in the subject line, whether that's a correction to a bonus term, a question about how we assess casinos not on GAMSTOP, or feedback on the site generally. This lets us route it to the right person and reply faster.

What We Can Help With

• Questions about our reviews — If anything about how we cover a specific operator, its welcome offer, or its wagering requirements is unclear, ask and we'll clarify.
• Corrections and updates — Casino terms change often. Bonus percentages, minimum deposits and free spin counts get revised without much notice, and if you've noticed something on our list of trusted non GamStop casinos that looks out of date, we want to know.
• Content suggestions — If there's a payment method, game type or licensing question you think we should cover in more depth, tell us. Reader feedback genuinely shapes what we write next.
• Partnership or editorial enquiries — If you represent a casino operator, software provider or another organisation and want to discuss working with us, introduce yourself and explain what you have in mind. We're upfront that some of our content includes commercial relationships, but those relationships never decide how a site is rated.
• Concerns about gambling harm — If you're contacting us because gambling has become difficult to control, for yourself or someone close to you, say so. We can point you towards independent support rather than trying to advise you ourselves.

What to Expect Once You've Written to Us

We aim to respond within two working days, though enquiries that need fact-checking against a casino's current terms — such as a wagering requirement or a withdrawal limit — can occasionally take a little longer. We would rather give you an accurate answer than a fast but wrong one.

Every message is read by an actual person. If your question touches on something we've published, we'll check it against the source before replying, and we'll update the relevant page if a correction is warranted.

A Word on Safer Gambling Enquiries

We are not a support service and cannot register self-exclusions, process withdrawal disputes on a reader's behalf, or intervene with an individual casino. Those matters sit with the operator's own customer support team, or with independent organisations such as GamCare, which offers free advice and support to anyone in the UK affected by gambling harm. If you email us about self-exclusion, deposit limits or GAMSTOP, we'll point you to the appropriate resource rather than attempt to resolve it ourselves.

Before You Get in Touch

If your question is about how a particular non GamStop casino's licensing, bonus terms or payment options compare with others we've covered, it's worth checking our trusted non GamStop casinos guide first — it may already answer what you're after. If it doesn't, that's exactly the kind of gap we'd like to hear about.

We appreciate you taking the time to read this far, and we look forward to hearing from you.